Purchases at Douglas IT with cashback in Italy
- for any item marked as the BEST PRICE offer;
- for orders in which the user redeems a gift card;
- in case of using the store's mobile app;
- for orders made by the Douglas Group employees;
- for bulk orders.
- The order should be completed within 30 minutes after reaching the product page from the LetyShops website for cashback to be credited.
- Cashback is credited only for the article net value excluding the value added tax, all other taxes and fees and the additional costs for delivery and shipping.
- If you have not received cashback for your order, a request for the lost cashback should be submitted no later than 3 months from the date of purchase.
- If an order has been returned partially, cashback will be reduced proportionally.
Reviews on Douglas IT (26)
Therefore, we publish only our customers' reviews.
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Customer service is difficult to reach. They use a courier that left a (damaged?) package unattended without warning, then passed the responsibility on to Douglas to "decide what to do with it." In the meantime, I've written to them through their website, made at least five phone calls, and only received a response almost a month after ordering (still no refund!). The same courier had already lost a Douglas package... the contents were never found, and I won't add anything else. I'll close my account and never use Douglas online again!
HI!
We're truly sorry the situation has developed this way. We're sure Douglas also wants you to be satisfied with your purchases. We believe your future orders will be nothing but positive.
I confirm this shop's dishonest behavior. I thank Letyshops for resolving the issue.
Hi Stefania!
Thank you for sharing your experience.
We checked with our partners and, unfortunately, the order wasn't recognized as ours. This could happen if, before purchasing, an ad banner or a different link was clicked, or if a browser extension was active that rewrote our link.
We really appreciate you choosing to shop with us ❤ For this reason, we have credited the entire cashback for this order from our company funds.
If you have any questions, please contact us via the Help section.
Good day!
Twice I ordered and it was a disaster for cashback. The first time I had to write and resend the order, the second time they did NOT credit it to me. I will no longer order online.
HI! We are very sorry that you had a negative experience using our service. The manager will write to you in the "Help" section of your account.
First experience with Letyshop to which I would give 10 stars... I also had a good experience with Douglas, quick accreditation. Wonderful experience!!!!
Letyshops is as always reliable and precise, an unsurpassed site! The assistance is super precise and even gave me cashback from his own pocket to reimburse me for the cashback lost by the Douglas site which did not credit anything on both orders placed in his shop (exactly following all the rules for receiving the cashback) and gave no answers to the assistance which moved promptly. 5 stars for letyshops 0 stars for Douglas
It was a pleasure helping you!
LetyShops is reliable and available for assistance. But Douglas has never credited anything, the LetyShops assistance service has always tried to contact the shop and received no response. I have already placed more and more orders and despite Douglas's carelessness, LetyShops has taken charge of the disservice by refunding a small part of the cashback. I will continue to use LetyShops as it has always worked with other sites, but I will think twice about buying from douglas
Greetings!
We are very sorry for the bad impression you have had with the Douglas IT store.
LetyShops does not collaborate directly with the shop. We have waited a long time, but unfortunately we have not received any response regarding your order. In order not to make you wait any longer we have compensated the maximum amount of cashback that we could compensate from our own funds.
We hope that our manager's released recommendations will help you fulfill the cashback of your future orders without any problem.
Sincerely, LetyShops team
