Purchases at MAUDAU UA with cashback in France
- Кешбек не нараховується за гуртові замовлення (як визначити гурт можна дізнатися у таблиці).
- Кешбек не нараховується за замовлення з промокодами, не опублікованими на сайті LetyShops.
- Заборонені будь-які маніпуляції з метою обійти умови магазину щодо виплати комісії (дроблення гуртових замовлень тощо).
- Замовлення можуть бути розділені або об'єднані, згідно з наявністю товарів на складах.
- Кешбек не нараховується замовлення, оплачені карткою з функцією кешбеку (наприклад, Монобанк, А-Банк тощо). Ця умова діє на період промо MAUDAU і даних банків.
- Максимальна сума кешбеку за одне замовлення - 400 грн (без врахування програм лояльності LetyShops та Гарячого кешбеку).
- Відразу після оформлення замовлення сума кешбеку може показуватися некоректно. При підтвердженні замовлення суму кешбеку буде змінено відповідно до зазначеної ставки.
- Якщо в тебе є запитання стосовно кешбеку - напиши в Службу турботи про клієнтів LetyShops. А якщо кешбек не зʼявився чи відхилився - подай заявку в особистому кабінеті з чеком від MAUDAU або продавця. Заявки без цих даних будуть відхилені.
Reviews on MAUDAU UA (181)
Therefore, we publish only our customers' reviews.
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They add to the order products with an expiration date that expired a month before the order. If you notice, they will apologize; if you don't notice, it's even better.
Congratulations, Anastasia!
We sincerely apologize for the situation with the delayed product. We understand your indignation and the inconvenience this may have caused.
We see that you have already spoken to our specialist, and compensation has been agreed for you - a promotional code for your next purchase and a refund for the product. We sincerely hope that we were able to resolve the situation.
Our team is constantly improving our quality control and expiration date control processes to avoid similar incidents in the future.
We hope that your further experience of cooperation with MAUDAU will be much more pleasant and will leave only positive impressions.
We wish you a nice day and a great mood!
MAUDAU Store
sometimes there is cashback, sometimes there is no, you can order with a shipping date in 2 days, on the day of shipment you will receive a notification - the shipment has been postponed for another 4 days) why not warn in advance so that you can cancel the part of the order that is waiting for you - a mystery. at prices even with cashback +- the same as promotional prices in supermarkets (at least from what I ordered) so I personally do not see the point of ordering here for myself
Congratulations, Rostislav!
Thank you for taking the time to talk to us!
Indeed, some of the products on the site are made to order from our suppliers. Unfortunately, in some cases, deliveries may be postponed or canceled, which may cause us to disappoint our guests.
We always try to promptly inform about such changes.
We hope that a small bonus in the form of a discount on your next order will be useful to you and improve your impression of our service.
We wish you a nice and peaceful day!
MAUDAU UA store
Come on, the support is just crap! They don't respond on time at all. They also blame the client, like, contact them when it's convenient for you to answer. You contact them when it's convenient, well, at home with remote access, or in the office, it's easy for them to be smart. And the fact that they themselves answer for half an hour or an hour, is that okay? They have 10 minutes to answer, and they close the chat, and they themselves can be silent for hours. In short, it's unrealistic to resolve the issue in a day, the chat is constantly closed. Let them communicate with them in the same way at banks or somewhere else, when issues need to be resolved. Otherwise, the range and prices seem normal. But the support, of course, is terrible.
Congratulations!
Thank you for the feedback.
We sincerely regret that communicating with us left you with an unpleasant impression.
We understand how important it is to receive a timely response.
Our team really works within a certain timing - so that each Guest receives attention and support.
At the same time, we definitely see that we still have room to grow - we will definitely take your feedback into account to become better for you.
We hope that next time we can correct your impression.
Have a nice and peaceful day!
MAUDAU UA store
Review 1
Terrible store, only negative impressions. They can answer for hours, and close the dialogue very quickly if you do not have time to answer. They sent an expired product, then gave a promo code that does not work. I created a new order, the shipping date was on the same day, contacted support, then the shipping date changed for several days. The idea is cool, but the implementation is terrible, I wrote about support above, it's the bottom.
Review 2
It was me who contacted each time, not the store. And even then with such difficulties, because you take hours to respond and quickly close the dialogue.
Congratulations!
We are truly sorry that you had an unpleasant experience working with us. We are very sorry for this situation.
We see that our specialist has already contacted you, and the issue has been resolved.
If you still decide to give us another chance, we will be happy to prove that we can provide quality service.
Have a nice and peaceful day!
MAUDAU UA store
I do not recommend the store. I made a purchase of coffee, made the payment during the order process. A day later they send a message about the absence of the goods. The service is terrible!
Congratulations, Elvira!
We apologize for the situation – we are truly sorry that this happened.
The coffee was not sent for technical reasons, which have already been passed on to the relevant specialists for verification.
However, we are always ready to improve our service, and if you decide to give us a chance again, we promise to provide a better experience.
We hope that all your purchases will be nothing but comfortable!
MAUDAU Store
The money was written off immediately, one product was canceled and now we have to wait about a week for a refund, level!! is that normal?
Congratulations, Alina!
Thank you for your request.
We understand your indignation and desire to receive your funds as soon as possible.
Let's explain the situation: after the order is shipped, the bank receives a signal and unblocks the funds according to its own regulations.
Unfortunately, the market cannot influence the speed of the refund - this is the bank's area of responsibility. The funds are currently in reserve and will be automatically unblocked.
If you have any additional questions, we are always in touch!
MAUDAU UA store
I thought this store had already reached the bottom, but they knocked from below, I wanted to use the promo code that the store sent me on Viber, I spent a lot of time collecting the basket and the promo code did not work, in response I did not receive any solution to the situation, they wrote to me that if they wanted to, they would cancel the promo codes ahead of time... Have you seen such a shameful store anywhere else? I am already silent about the fact that the shipping terms are 2-3 weeks, and something is constantly missing and they do not even call to ask if the shipment is okay without some goods, and they put the delayed one, keep in mind that this store is not worth your time. It started well, but ends with shame.
Congratulations, Victoria!
Thank you for your time during the phone conversation.
We are sincerely sorry that you were unable to use our promo code. Unfortunately, due to technical reasons, we were forced to terminate its validity early.
We really appreciate each of our Guests, so we have already sent you an additional bonus.
We hope it will help improve the impression a little and compensate for the situation.
Always there to help!
MAUDAU UA store
